Beyond Warehousing's Proven Process – Client Accounts
Steps in the Proven Process
- Get-to-know-you conversation
- Who are the right parties to be involved?
- Are we the right solution?
- Does the prospect’s needs align with our services?
- Understand pain points
- Understand future needs
- Collect data to complete proforma and create proposal
- Scope of work defined
- Every business case is unique — customized solution
- Pricing defined
- Overcoming obstacles
- Send welcome packet
- Gather necessary documentation (i.e. master SKU list, SOPs, billing profile)
- Review roles and responsibilities for proposed timeline
- What can slow down the process?
- Set standing integration meetings
- Integration mapping, gathering, and testing
- Set up custom pack slips and labels
- Allow 72-96 hours for dock-to-stock
- Identify any pain points
- Debrief
- Allow for advanced notice
- Review labels
- Take photos
- Account management review
- Debrief
- Look back at volume, performance, and scope of work changes
- Look forward at business forecast and changes, pricing changes, and insights
- Communication between the client and the Beyond team, enhancement opportunities
- Define and solve issues
- OTARR (Operations Team After Action Review): deep dive with action items
- What were the intentions?
- What happened?
- What can we learn?
- What should we do next time?
- What should we do now?
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